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AVP/Operations Manager

Posting Date: 04/27/2021
Location: Danville, CA
Department: Branch Operations


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.

Primary Responsibilities:

Provide exceptional customer service to internal and external clients on the phone and in person. Interact and establish rapport with all clients that conduct business in the branch. Maintain superior knowledge of all areas of operations to resolve customer problems in a timely and satisfactory manner. Display outstanding interpersonal skills and maintain a professional image at all times. Ensure exceptional customer service is provided to internal and external clients on the phone and in person. Promote cooperation between all departments of the bank through professional verbal and written communications. Be a leader in the department and in the branch by setting expectations and exemplify them through high quality work habits. 


An Assistant Vice President/Operations Manager position is required in branches where activity levels require larger operations staffs and warrant subordinate supervisory positions either within the branch or in a subordinate branch and/or where the operations staff supports multiple departments requiring interactions with senior departmental managers to effectively manage the branch as a whole.

In addition to the responsibilities of an Operations Officer, this position requires exceptional interpersonal skills. The AVP/Branch Operations Manager is expected to ensure policies and procedures are followed and have the ability to make sound decisions when exceptions need to be made.

Benefits include competitive salary, bonus plan, medical, dental, group life & long term care insurance, vision care reimbursement, 401(k), and tuition reimbursement program, and a health club allowance.