Central Operations Representative

Posting Date: 12/31/19
Location:  San Jose, CA
Department: Central Wire Operations

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Primary Responsibilities:

Responsible for ensuring all incoming calls are answered promptly, and internal and external clients are assisted professionally and courteously. Responsible for answering internal e-mail requests in a professional and timely manner. Provide lunch time and vacation coverage for the receptionist. Responsible for processing stop payments and account transfers.  Ensure all are properly authorized according to security procedures and well documented.  Maintain all requests in accordance with Bank record keeping policy. Complete audit functions, including Block entries and Stop Payments. Complete all assigned research, ensuring the clients are charged appropriately. Other duties may include large item processing, ATM Balancing, department filing, and any special projects assigned by the supervisor.

Summary:

Provide exceptional customer service to all Bank employees and clients, be it in person or on the telephone. Process all client transactions timely and accurately, consistent with the Bank's policies and procedures.  Possess a knowledge and understanding of all Bank products and service fees.  Assure the Bank is not placed in a potential loss situation by following the Bank's policies and procedures. 

Benefits include competitive salary, bonus plan, medical, dental, vision and group life & long term care insurance, 401(k), tuition reimbursement program, and health club allowance.