FRAML Representative

Posting Date: 06/19/2020
Location: San Jose, CA
Department: Financial Intelligence


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or one to two years equivalent combination of education and experience.

Primary Responsibilities

On a daily basis, input, track and monitor fraud cases. Maintain Fraud Investigation spreadsheet, including quarterly subtotals of type and exposure. Prepare paper and electronic files for the fraud investigations. Maintain appropriate documentation and ensure cases are properly resolved and closed. Using various Bank systems, provide research assistance for fraud investigation. Assemble and organize a variety of data for further analysis by FID and Compliance staff. Support the investigation of Guardian Analytics (GA) OLB and ACH cases. As appropriate, contact client, Account Officer, Cash Management Support, Client Support staff, or other FID/Compliance staff to resolve cases. Escalate any cases that indicate actual fraud to FID senior staff. Assist with the preparation of Quarterly, Semi-Annual, or Annual Fraud Statistical reports for Senior and Executive Management. Maintain the FID HERB page, ensuring fresh content and up-to-date forms are available. Ensure current FID/Compliance Policies and Procedures are posted on HERB. Review the updated Signing Authority Delegation sheets, and prsent to manager for approval. Maintain the HERB ccopies of the Delegation sheets. Perform audits of Delegation as required. Manage the scheduling and set up for FID training meetings, including FORCCE - to include preparing agenda and attendance sheets, assisting with PowerPoint, making copies of material for attendees, booking rooms, and ordering food. Post training, ensure copies of all materials ana attendance sheets are forwarded to the Compliance Support Officer for the master training log. Organize agendas, distribute meeting packages and draft minutes for a variety of FID related task forces and/or committees on a regular basis as assigned.


Supports the operations of the Financial Intelligence Department (FID) by providing research, data and administrative assistance.