Frequently Asked Questions (FAQs)
Q: What happens if my debit card is lost or stolen?
Q: What are your hours of operation?
Q: How do I do account inquiries by phone?
Q: Who can I call if I have a general question?
Q: What is a substitute check?
Q: Who do I call if I have questions about how to use Heritage Direct Personal Online Banking or the Heritage Direct Business Online Banking?
Q: What are the system requirements for using online banking?
All of our online banking and bill pay systems require an internet browser which supports a minimum 128-bit encryption. Your internet service provider can help you obtain the correct version.
Q: How long does it take to enroll in online banking?
For businesses: a maximum of two business days from when Cash Management receives the required signed documents.
Q: How do I get a user ID and password?
For businesses: The designated Online Banking primary user will be sent their login ID and password via e-mail. This person will then establish any other users on the system and provide them with their login ID and password.
Q: What if I forget my password?
Q: Do I have access to a business account online?
Q: How do I sign up for CheckFree bill payment?
For businesses: You must begin the enrollment process at our website homepage. Select Business Bill Pay, and then choose to enroll when the application opens. You will be instructed to print an application which must be signed and then mailed to Cash Management services along with a voided check for verification. We will then forward the documentation to the bill payment service.
You will select your user name and password during enrollment. Your codes will be activated upon the bill payment service receiving the verification of your account from us.